FAQs

WHEN WILL MY ORDER SHIP?

Orders are usually processed and shipped within 7-10 working days of purchase as  When your order ships you can request your tracking number via email: support@canvas-up.com

Please see 'shipping' here: http://canvas-up.com/pages/shipping

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit our order lookup page to track the status and location of your order.

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order only within 24 hours of purchase

Our return policy lasts 7 days from the date you receive the product (i.e. the date that the package was signed over from your local postal service). In the event that the return request has not been received by then, we will not be able to offer you a refund or exchange.

Orders are eligible for Returns / Refunds / Resend product if it is one of the following:
- Error / Fault upon arrival (Wrong size, Wrong design, Wrong item)
- Item received is not as described as on product page

In the event that the error was caused on our part, we will bear the costs of return shipping. To be eligible for a return, please ensure that:

- you contact our customer support and receive a email acknowledgement before you send back the item. We will only accept returns with the acknowledgements.

- the item must be unused and in the same condition that you received it.

- the item must also be in the original packaging.

- you have a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

*NOTE: We do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

DO YOU OFFER WHOLESALE PRICING?

Please email support@canvas-up.com for more information.

WHO DO I CONTACT FOR PRESS INQUIRIES?

Please email support@canvas-up.com for more information.

WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are shipped via USP/USPS.

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, AMEX and PayPal.

NEED ADDITIONAL HELP? YOU CAN CONTACT US HERE.